ck3e's Privacy Policy —
Your Information Is Our Responsibility

1 What Types of Data We Collect

We collect certain personal information for the purpose of account registration and service delivery on the ck3e platform. The following types of information may be collected:

• Full name (in Bengali or English)
• Date of birth (for age verification — for persons aged 21+ only)
• National ID or passport number (where identity verification is required)
• Valid mobile number
• Email address

• bKash, Nagad, or Rocket account number (for processing transactions)
• Deposit and withdrawal history
• Wallet balance information

• IP address and device identification information
• Browser type and version
• Operating system information
• Time and date of visits to the platform
• Which pages you visited and how long you stayed

• Game play history and preferences
• Records of bet amounts and outcomes
• Bonus receipt and usage information
• Login and logout duration

! Basis for Data Collection

We collect your information only when:

• You directly provide information in our forms (registration, identity verification)
• You use our platform (technical information collected automatically)
• You contact our customer support
• You carry out financial transactions

We never collect additional information without your knowledge or consent.

2 Why We Use Your Information

ck3e uses your personal information only for the following legitimate purposes:

The information collected is essential for creating, verifying, and managing your account. This includes confirming identity, preventing fraudulent activity, and ensuring the security of your account.

We use information to personalize your gaming experience, deliver relevant promotions, and improve the functionality of the platform.

The information provided is used to securely complete deposit and withdrawal transactions through bKash, Nagad, and Rocket, and to maintain accurate financial records.

We may access your account information to properly resolve your complaints and questions through 24/7 live chat and email.

Information is used to monitor gaming behavior patterns, identify potentially problematic gaming, and provide assistance where needed.

Providing information may be legally required in order to comply with applicable laws and regulations, prevent money laundering, and cooperate with authorities.

With your consent, we may use your contact information to inform you about new offers, promotions, and updates from ck3e. You have the right to withdraw this consent at any time.

3 How We Keep Your Information Safe

ck3e treats the protection of its users' information as the highest priority. We apply industry-standard technical and organizational measures.

Our platform uses SSL (Secure Socket Layer) encryption technology. As a result, information exchanged between your browser and our servers is fully encrypted and cannot be read or altered by third parties.

Your information is stored on secure servers that are:

• Protected by firewalls
• Subject to regular security audits
• Operated under access control systems to prevent unauthorized access
• Backed up on a regular basis

We retain your information for as long as your account remains active. Even after an account is closed, certain information may be kept for as long as necessary to meet legal obligations, resolve disputes, and enforce our policies.

Only those among our staff who have an operational need are able to access your personal information. All staff are bound by strict confidentiality agreements.

4 When and With Whom Information Is Shared

ck3e never sells your personal information to third parties. However, limited information may be shared in the following circumstances:

Information necessary to process transactions through bKash, Nagad, and Rocket is shared with the relevant payment providers. The privacy policy of the respective provider applies to their use of this information.

Our game providers — including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and Ezugi — may access anonymized or limited information to ensure fair gameplay.

We may be required to provide information to legal authorities under a court order, government directive, or applicable law. In such cases, we will only provide information that is legally required.

Limited information may be shared with specialized security services to detect and prevent fraudulent activity.

Important: All third parties we work with are contractually bound to meet our standards for protecting your information.

5 Cookie Usage Policy

The ck3e website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

These cookies are essential for the basic functionality of the platform — maintaining login sessions, ensuring security, and remembering user preferences. Disabling them will prevent the platform from working properly.

These cookies help analyze how users use our platform and improve our service quality. They are not personally identifiable.

These cookies are used to remember your language preferences, game settings, and customization information.

You can block or delete cookies by changing your browser settings. However, disabling certain cookies may prevent specific platform features from working properly.

6 Your Rights Regarding Your Information

As a user of the ck3e platform, you have the following rights regarding your own information:

You have the right to receive a copy of the information we hold about you. Please contact [email protected] to make a request.

If your account contains incorrect or incomplete information, you have the right to request that it be corrected.

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

You have the full right to object to the use of your information for marketing purposes. In such cases, we will stop that processing immediately.

You may request a copy of the information you have provided in a structured, commonly used format.

To exercise any of the rights listed above, please contact our support team. We respond to all valid requests within a reasonable time.

7 Special Measures for Financial Data Protection

Transactions at ck3e are carried out using Bangladesh's popular mobile banking services — bKash, Nagad, and Rocket. The security of these transactions is of the highest importance to us.

We never store your complete mobile banking PIN or password. Only the minimum information required for transactions is stored, and only in an encrypted form.

Every transaction is monitored in real time. If suspicious activity is detected, we take immediate action and alert you if necessary.

At ck3e, the minimum deposit amount across all methods is ৳100 and the minimum withdrawal amount is ৳500. These limits are part of a considered financial management approach.

Once a security check is complete, withdrawals are generally processed within 1 hour. Our system stays active around the clock to ensure this speed.

8 Protection of Those Under 21

ck3e is strictly for users aged 21 and above. We do not intentionally collect or process any information from anyone under the age of 21.

Every user's age is verified at the time of registration. Those under 21 are not permitted to create or use an account.

If we learn that a minor has created an account, we will immediately close that account and delete all collected information.

If you believe your underage child is using ck3e, please contact us immediately at [email protected].

9 Privacy Policy Updates

ck3e reserves the right to update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A clear notice will be displayed on the platform
• A notification will be sent to your registered email
• The "Last Updated" date at the top of the page will be changed

For significant changes, we will give you sufficient time before the updated policy takes effect so you can make an informed decision. If you do not agree with the updated policy, you have every right to close your account.

We recommend visiting this page regularly to stay informed about updates. Continuing to use the platform after any changes constitutes your acceptance of the new policy.

10 Privacy-Related Contact

For any questions, concerns, or requests regarding your information or this privacy policy, please get in touch with us. The ck3e privacy team is always ready to assist with any of your queries.

Our support team is available 24 hours a day, 7 days a week — in both Bengali and English. To get in touch:

For privacy-related requests, please include "Privacy Request" in your message and send it from your registered email or mobile number so we can verify your identity quickly.